Terms & Conditions

www.fireboxstoves.co.uk ("we", "us" or "our") is a trading name of Powred Heating Components Ltd, Unit 3 Parkway Trading Estate, St Werburghs Road, St Werburghs, Bristol BS2 9PG, Tel: 01179 414060, Fax: 01179 414070. Our company and contact details are detailed below.

Powred Heating Components Ltd t/a www.fireboxstoves.co.uk
Unit 3 Parkway Trading Estate
St Werburgh’s Road
St Werburgh’s
Bristol BS2 9PG
Tel: 01179 415678
Fax: 01179 414070
sales@fireboxstoves.co.uk

Company registration number: 04790678
VAT Registration number: 811 3847 44

Registered office:
Powred Heating Components Ltd
Old Bank
The Triangle
Paulton
Bristol BS39 7LE

We provide the information contained on this website to visitors, users or viewers of the website ("you") subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to this website.

By placing an order with us via the website you are deemed to be in acceptance of our terms and conditions.

Delivery

Delivery charges

Orders for stoves with a value of £300 and over - Will be delivered free of charge (UK mainland excluding Northern Ireland)

Orders for flues or other components with a value of £300 and over Will incur a £30.00 carriage charge (UK mainland excluding Northern Ireland)

Orders with a value of under £300 - Will incur a £6.00 carriage charge (UK mainland excluding Northern Ireland)

Some items are regarded as "over sized" and incur a delivery charge of £12.50 (UK mainland excluding Northern Ireland)

Please contact us for costs for delivering to areas outside of the UK

Collection

If you or your installer would prefer to collect your stove from us you are most welcome to. Please notify us if this is the case and advise us which branch you would like to collect your products from. If the product(s) you have ordered are not in stock at the time of ordering we will notify you as soon as they arrive.

Our showroom / warehouse opening times are Monday to Friday 8.00am to 5.30pm and Saturdays 9.00am to 1.00pm.

Lead Times

We aim to deliver all orders for items held in stock within 3-5 days. Deliveries may be made sooner than this. Upon receipt of your order we will notify you of an expected delivery date. We will notify you of any products out of stock at or directly after the time of ordering, and give you an estimated lead time based on current information supplied by the manufacturer/supplier of the products.

Accepting the delivery

We strongly recommend that you carefully inspect your product(s) before you sign for them.

Although we have carefully selected our couriers based on historical performance, occasionally products will get damaged in transit. This is particularly applicable to orders for twin wall insulated flue pipe. If the product(s) and/or packaging appear in any way damaged please ensure you sign ‘received damaged’ and notify us immediately. If you are unable to check for damage please sign ‘unchecked’.

If you have ordered multiple items (such as a flue system) it is possible that the delivery consignment will consist of more than one parcel. Please ensure you check that the quantity of boxes delivered matches the number sent on the couriers consignment note before signing. If a box or boxes are missing please sign 'item(s) missing' and detail the quantity of boxes missing.

Any resultant claim for damage or non-delivery that we make with the courier will only be considered if signed for as ‘received damaged’ or ‘item(s) missing’, signing otherwise will deem to having received the product(s) fully and in good condition and will negate the possibility of any future claims for damage or short shipments.

If any products are received damaged or faulty please contact us immediately and we will organise a replacement product and collection of the damaged/faulty item.

Please be prepared to receive your delivery. Deliveries are normally made between the hours of 7.30am to 6.00pm Monday to Friday. We or our courier will contact you in advance to inform you of the expected delivery date and if we can, advise an estimated delivery time. For large orders (stoves and flue components) please assume that the goods will be palletised. For insurance reasons the delivery driver will be unable to deliver the goods past your door and will be unable to assist in moving your products inside your property. The vehicle used to deliver your products may be a large heavy goods vehicle particularly if the order is large. Orders for smaller items such as stove consumables or spares may be delivered on a smaller vehicle. If you have a narrow, uneven or gravelled driveway or there is any other physical obstruction that would prevent such a vehicle accessing your property the driver will be obliged to deliver the goods to the kerbside or to the nearest safe location to your property. Please be aware that failed deliveries may incur a re-delivery charge.

If you are unable to receive the delivery on the specified date, have any of the aforementioned restrictions at your property or any special requirements please contact us as soon as your order is placed, and we will try to make alternative arrangements for you.

Goods lost in transit

Please notify us immediately of any items missing from your delivery. See ‘Accepting the delivery’ above for details of how to correctly receive an order.

Ordering

Ordering

When an order is placed with us you will receive a confirmation email from Google detailing the order you have placed. Please check this acknowledgement for product details, prices etc and make sure you are happy that you have ordered the correct products. If you have any queries with the order please notify us immediately. If you prefer you can call us to make payment on 01179 415678 or email your details to us at sales@fireboxstove.co.uk and we will call you back to obtain details of you order.

Payment

We will not process payment for your order until the date on which the goods are due to be dispatched. Products which need to be specially manufactured or modified to your specific requirements are the exception and these will be charged at the time of ordering.

Order cancellation

If you wish to cancel your order before we have despatched it please notify us as soon as possible by email to sales@fireboxstoves.co.uk. We will issue a full refund no later than 30 days after the cancellation date. We cannot issue refunds for item(s) that have been specially manufactured, or modified to your specific requirements. This includes flexible flue liner which has been cut to length.

Under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs) as a consumer you have the right to cancel your order before it has been dispatched and up to 7 working days after receipt of the goods. If you have viewed products in any of our showrooms and then proceeded to order online via our website, the Distance Selling Regulations do not apply.

If you wish to cancel your order within 7 working days after receiving delivery we will issue a full refund (including any delivery costs) no later than 30 days after the cancellation date. Please return any goods with their original packaging and in good condition within 7 days after the cancellation date. Under the Distance Selling Regulations 2000, a consumer has a duty to take reasonable care of the goods whilst in their possession and during the return back to us. Please ensure that any products returned are well packed to prevent damage whilst in transit. We cannot accept the return of items that have been fitted, modified or damaged whilst in your care or during return transit to us.

If you are unable to arrange return of the goods to us, please contact us and we will arrange this for you. Return transport is charged at our direct cost, typical charges are as follows: Stoves: £60.00, Multiple flue system components: £60.00, Smaller items: £12.00.

If any products are received damaged or faulty please contact us immediately and we will organise a replacement product and collection of the damaged/faulty item.

If you wish to cancel your order at any time after seven working days following receipt of the goods, a handling charge of 20% will be applicable.

Costs incurred

We cannot be held liable for any consequential costs incurred by you such as loss of earning etc due to late delivery or other circumstances out of our control.

Website Content

We reserve the right at any time to change or discontinue without notice, any aspect or feature of this website including information, pictures, specifications etc.

Pictures are offered as illustrative purposes only and may not exactly match the actual product. If you believe that any pictures featured on this website are misleading please let us know as soon as possible.

No information shall be construed as advice and information is offered for information purposes only. We do not make any claim to the accuracy of any information published on this website, you rely on the information contained on this website at your own risk and it is your responsibility to ensure that the any products are suitably specified to meet your individual requirements. If you discover an error or omission on this website please let us know.

Pricing

Prices quoted on our website are subject to VAT at the prevailing rate, but for the benefit of trade (business) customers are usually displayed inclusive and exclusive of VAT. We make every effort to ensure that our prices are up to date but we are human and occasionally we make mistakes! Where a pricing error has occurred we will notify you as soon as possible and request your further instruction.

Privacy Policy

We take the privacy of your information seriously. By using Google checkout as our payment portal your full credit/debit card number is never displayed to us, your credit card information is processed solely by Google checkout on their secure website linked to ours and they have their own privacy policy.

We can only view your email address with your permission. However we do have access to your address and/or telephone number as it is necessary to enable us to handle your transaction. All reasonable precautions are taken to prevent unauthorised access to this information. We do not disclose any personal information obtained from you to third parties except where we need to do so in order to complete the transaction e.g. when arranging for a courier company to deliver your order to your address.

By using our services you agree to the collection and use of the minimum data required (in accordance with this Privacy Policy) which allows us to complete the transaction.

If you have any questions about our privacy policy, or if you want to know what information we have collected from you, or would like to amend any details that may have been submitted please email us at sales@fireboxstoves.co.uk

Copyright Notice

Copyright © www.fireboxstoves.co.uk 2009

All aspects of this web site design, text, graphics, applications, software, underlying source code and all other aspects are copyright www.fireboxstoves.co.uk and its affiliates or content and technology providers.

In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only. No part of this web site may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission of the Website Owner. For rights clearance please contact us

Mission Statement

Our mission is to supply good quality products at reasonable prices and back all this up with outstanding levels of customer service. Of course we are a business so if we make a few quid in the process who’s to argue!

If you are pleased with the service you receive from us please tell us - it makes us feel good! equally, if you think of an area where we can improve please also tell us.

Thank you for visiting www.fireboxstoves.co.uk!