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Frequently Asked Questions

Standard Delivery Rates

Here at Firebox Stoves, we’re dedicated to making sure you always have your required stove and parts including flue, when you need them.

We know that when you need parts, you need them fast; whether you’re nearby one of our branches or not. That’s why we’re happy to bring you our premium new delivery services, so you’ll never be without your essentials again.

You need parts before 12:00 on a Sunday, in Birmingham? Firebox Stoves can get them to you with ease, no matter where you are.

Try our exclusive new services today.

Please note: You must place your order before 12:00 noon to guarantee next day delivery on stocked items!

Standard Delivery

Delivery Service Options

Order by 7pm Monday - Friday for next day delivery to home or site, on all, stocked items at the distribution centre. 

Deliveries are between 8:30am and 6:30pm Monday - Friday, premium deliveries are before the time selected and weekend deliveries are between 9:00am and 5:00pm.

A signature will be required on delivery unless stated upon ordering where parcels can be left in a safe place,  you can choose your delivery day up to 7 days in advance. If you have provided a mobile number you should receive a text message from 9:00am on the day of delivery

Delivery Day Delivery Service Delivery Cost
Monday - Friday Anytime £5.75 + VAT
Monday - Friday Before 12:00 pm £9.50 + VAT
Monday - Friday Before 10:30 am £15.50 + VAT
Saturday Anytime £10.95 + VAT
Saturday Before 12:00 pm £27.50 + VAT
Sunday Anytime £10.95 + VAT
Sunday Before 12:00 pm £27.50 + VAT

Pallet Deliveries

Pallet Delivery Service

All deliveries outside are own local delivery areas are made by a third party courier allowing us to deliver nationally as well as locally.
Once the order has been placed and processed we will confirm the delivery details via email or phone, if you require a certain day please leave us a note on check out or give us a call or send us an email anytime with your preferences, we’ll always try and accommodate where feasible and generally its not a problem to pick a particular day. (Saturday’s are not possible)  

All national deliveries are door step/kerbside delivery and the driver is not required to take the appliance or flue into the property for health & safety and insurance reasons, Drivers will do their best to assist where possible and most will help if required and feasible. Steps, gravel driveways and narrow access can prevent the courier from delivering your pallet to your desired place and in some instances this can prevent a delivery altogether, if you are unsure please call us for further assistance and we can check on your behalf.  

All deliveries are made Monday to Friday only, delivery times can vary but are generally between 8am and 6pm, We recommend that you are available to receipt the delivery and check the delivery for any signs of damage, if at any point you suspect that delivery has incurred any impact or damage we advise that you call us and or sign the delivery damaged and in extreme cases refuse the delivery altogether. We’re very amical and can assist to make the whole process as easy and efficient as possible. If for any reason you’re not available and agree that the delivery can be left in a safe place this is at the full responsibility and risk of the purchaser and we cannot be held liable for any unforeseen instances.

Any failed delivery attempts will incur additional charges, to cover the cost where the receiver has not been present to receive the delivery, the courier will always attempt to make contact the receiver before they leave and generally 1hr before the delivery      


Northern Ireland & Scotland Delivery? Our delivery service to Northern Ireland and Scotland has a standard 1-2 working day service and delays are possible dependant on the location and weather. Please contact us for further advice if required.
Can I track my order?

Once your item has been dispatched you will receive an email with the courier's details and your consignment number.

If you have provided your mobile number then you will receive a free text message around 9:00 am on the day of delivery informing you of your parcel/s progress.

Can I get delivery to countries outside of the UK?We can and do deliver all over the world, please contact us before placing an order as the carriage charges will differ from the website and we may need to adjust the price to meet the country's requirements

UPS Access Point

What is UPS Access Point?

Convenience & service is just around the corner

Your time isn’t meant for waiting for parcels, we understand this and by using our UPS Access Point™ service for smaller items this means you'll be able to plan your day and collect them when it suits your schedule. You’ll know that your parcel is secure and safe, with 1000s of locations to choose from around the UK and opening times convenient for you during the weekend and evening hours means you won’t have to rush, you won't miss that deadline, and more importantly your not losing time waiting around.   

  • Over 3000 parcel collection points throughout the UK
  • Low cost Next Day & Standard Services
  • Customers pick up at a time and location convenient to them (Near to your home - or even an on-site location!)
  • No need to wait at home for deliveries
Delivery Service Delivery Cost
Standard (1-2 Day Delivery) £4.95 + Vat
Premium (Next Day) £7.50 + Vat

Please note: You must place your order before 12:00 noon to guarantee next day delivery

Same Day Delivery

Same Day Delivery 

We understand and know how important and critical it can be for your business to ensure your customers receive the expected service required due to the nature of our industry and as a result, we can offer a number of same day solutions throughout the UK.

If you require an urgent part for same day delivery from stock or direct from the manufacturer please call us on 0117 9415678

We work closely with a number of same day courier services and often use these for critical and urgent spares throughout the UK for a number of contractors, looking after the country's most important infrastructure, like schools, hospitals, hotels, etc     

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